recent conflicts

I recently had a problem with a grandparent. She was upset because her grandson did not receive a cupcake during a birthday party that we had. The children were told at the beginning of the day that they had to have a good day in order to participate in the party. The boy along with three other students was not given cupcakes due to their behavior that day. The grandmother called upset about what happen so I ask her what she suggest happen. She suggested that I tell his mother or put him in time. I explained to her that I had talked to his mother everyday through our behavior chart which has to be signed each night and the center does not allow us to place children in time out. In this situation it was important for me to stay claim and keep an open mind. The grandmother’s tone completely changed when I ask her for suggestions.